FAQ

What are the advantages of shopping in the Hawaiian Outpost online store?

Hawaiian Outpost offers an incredible selection of genuine Hawaiian apparel in a range styles and sizes, and shopping is trouble-free. You can purchase beautiful collections from the convenience of your own home in just a few simple steps. Not satisfied? Simply send them back for a replacement. (Please review our refund policy).

 

How can I contact Hawaiian Outpost customer services?

You can contact customer service by simply sending us an email and we will get back to you the same day. Email us now.

 

How do I know if I am ordering the right size?

Hawaiian Outpost uses standard US sizes. Refer to the fitting guidelines and size charts to determine which size is best for you. If an item does not fit, you can exchange it for one in another size. For this purpose, we offer you a fast and simple return process.

You can use the links below to go directly to the fitting guidelines:

• Size Tables

 

Is there a minimum order value?

No, there is no minimum order value.

 

Can I change or cancel an order?

As long as you have not received a dispatch confirmation email, you can change your order.

Please email the customer service department if you would like to change an order.

 

I get an error message when I try to place an order. What can I do?

Please email the customer service department with your contact details and we will assist in anyway we can.

 

How can I use a promotion code?

Hawaiian Outpost issues promotion codes within the scope of our marketing campaigns. These codes need to be entered on the shopping cart checkout page when you order. You can only use one code per purchase. Some codes are valid for a limited time only. If your promotion code does not work, please check whether it has already been used or has expired.

We recommend that you subscribe to the Hawaiian Outpost Membership Club to receive monthly promotion offers.

 

What methods of payment does Hawaiian Outpost offer?

We accept the following methods of payment for your online purchase: Visa, MasterCard, American Express and Discover cards.

 

Do you offer a secure payment system?

Yes, we sure do. Credit Card payments are processed within the Hawaiian Outpost website by our payment provider Shopify. Credit card payments are 100% secure on our site. Card numbers, expiration dates, names, and other details are encrypted using the level of online security banks use, 128-bit encryption. Transactions are completed in a very secure environment. Credit card details are not displayed to / stored by Hawaiian Outpost.

 

How will I know if my order is successful?

You will automatically receive an email from us as soon as you have placed your order online. A second email will be sent to you once your order has been fulfilled.

 

Can I pay using a gift card?

Yes. Each Gift Card will contain a unique code. This code needs to be entered on the shopping cart checkout page when you place your order. Please also refer to “How can I use a promotion code” above.

 

What are the shipping costs?

We offer you a choice of shipping options. Presently we offer FREE Standard Postage on all purchases of $75 or more. However, if you can't wait to get your items and want faster shipping, we also offer FedEx Air. See our shipping page.

 

Do you offer Gift Wrapping?

Yes we do! This service is available for an additional charge of $10.00. Please refer to our gift section for additional information. This option can be selected as a shipping option during the checkout process.

 

How long will it take to process my order?

Most orders are processed and shipped within 2-4 business days. We try to maintain a steady stock but if an item is out we will email you and let you know so you can decide whether to wait, change the order or cancelt the order. Depending on the postage option you have selected at checkout will determine the length of time it takes to arrive. 

 

Are your collections made in Hawaii?

The vast majority of our items are made in Hawaii. Items that are made in Hawaii are specified as such on the product page. 

 

Is it possible to check the progress of the delivery?

As soon as the package is shipped, you will receive a confirmation email. This email contains a code which you can use to check the shipping status at any time. The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please try again at a later point in time.

 

I have not received my order, yet according to the delivery status it has arrived. How do I proceed?

Please contact customer service by sending us an email so that we can check your delivery information

 

How can I send back goods which I have purchased?

To return goods purchased online, complete the return form contained in the package and send it back together with the goods in question. Please refer to our refund policy by.

 

I have received an item in the incorrect item?

We take great care in preparing your order but we are not perfect and sometimes mistakes do happen. Please contact by email immediately and we will replace the item without delay, if available. Please send the item in question together with the completed return form contained in the package back to us at the following address.

Hawaiian Outpost
98-1277 Kaahumanu St. #200
Aiea, HI 96701

 

An item was missing. Will you send it later?

We apologize for any incomplete delivery. Please contact customer service by email or phone and we will correct the problem right away. 

 

Why should I set up my own account?

Your account details will be saved to make your next purchase faster and easier. With “My Account”, your checkout process will be expedited as your shipping details are saved. You can also opt to receive promotional emails once a month for our latest offers.

 

How can I unsubscribe the Hawaiian Outpost Members Club?

Click on unsubscribe link provided in a newsletter you have received

 

Can I purchase if I live outside the US?

Yes. International orders are welcome and ship wherever FedEx International delivers. Your country may impost taxes or tariffs on these products which we have no control over. Please check with your local customs office on any fees that may be added in order for you to take possession of your order.